Privacy Policy

1 Name and contact details Customer Service, Marketing, Analytics. In order to access our services, monitor your progress and issue certificate of completion we must process your name and contact details. This information is also required in order to provide customer support. Performance of contract and Consent. For three years since you gave consent, or until you withdraw consent if earlier. 2 Payment information To take payments and give refunds. For fraud prevention and detection. Performance of contract and Consent We do not store your information at any time. The information is only used for processing transactions. 3 Contact history In order to validate educational performance and issues certificates. To train our staff. To provide customer service and support. Performance of contract and Consent For five years since you last logged on to the site. 4 Saved items in online shopping basket To sell products and services to you. Performance of contract and Consent Until you complete your order or for seven days after the item is saved. 5 Purchase history To provide customer support and to handle refunds. Performance of contract and Consent For seven years after purchase. 6 Browser, device and Site usage information To improve the site. To protect the Site against fraud. To improve the site. To protect the Site against fraud. Performance of contract and Consent. For three years since you last logged on to the site. 7 Responses to surveys, competitions and promotions To run a survey, or promotion. Performance of contract and Consent For seven years. 8 Customer comments and product reviews To improve our products and services. To improve engagement, and to establish exercise or defend legal claims. Performance of contract and Consent For seven years. 9 Information generated in the course of the use of our products and services For internal research and development purposes. To improve and test the features and functions of our Site and services. For internal research and development purposes. To improve and test the features and functions of our Site and services. Performance of contract and Consent. For four years.

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